Design Reviews | Customer Personas | Experience Principles
UNDERSTAND YOUR CUSTOMER'S JOURNEYS
Our Design Review follows the path of your customers through your core services. Whether it is purchasing a product, making a booking or understanding your business services, we identify ways for you to deliver the best solution with an engaging customer experience.
IDENTIFY KEY AREAS FOR IMPROVEMENT
The effectiveness of a customer experience is a combination of form and function. Using our tailor-made visual rating scales and review structure, we help you identify core areas for development that will deliver the maximum return on your investment.
PLAN YOUR NEXT STEPS
Our Design Review service will deliver you actionable recommendations to help you meet your business goals. From low hanging fruit, your team can take immediate action on to the longer-term goals that your business strategy will drive; our Design Review service will help with your business success.
THE VISION BEHIND DESIGN REVIEWS
“My ambition for ‘Design Reviews’ is to empower business owners and their teams with the design experience, business insights and best practice methodology available to corporations. In 2020-21 we have seen a generational change in our working and lifestyle behaviours. This change is a challenge and a massive opportunity for smaller, more agile businesses.
Customer service and digital experience expectations are great levellers for all businesses today. From Banks to Bike Shops, I am delighted with the value, and impact our Design Reviews have delivered for our clients. 90% of design success is planning and research. Design Reviews offer a fantastic start to any project, ensuring the right direction and focus. ”
Get your project off to the right start with a Design Review.
Customer experience on and offline has never been more important. We can help you refine, evolve or reimagine your business this year and beyond.
Based in Windsor
Give Us a Call
07428 100 853
or, send us a message
